First of all, you don't need to state you need help twice in the same phrase. 2nd of all, I'm sure it gives directions or atleast shows a link you can go to while trying to do it. I recommend you check. and Heavy ask a staff member when they get on.
You can make a forum post about it but you need either the cords or atleast the person who owns the claim of the base. if you cant get both of those things then you are going to have to wait a while :L