First of all, you don't need to state you need help twice in the same phrase. 2nd of all, I'm sure it gives directions or atleast shows a link you can go to while trying to do it. I recommend you check. and Heavy ask a staff member when they get on.
You can make a forum post about it but you need either the cords or atleast the person who owns the claim of the base. if you cant get both of those things then you are going to have to wait a while :L
1. PAYMENT AND REFUND POLICY PokeGaming, uses the Enjin Donation Craft plugin for it's server store. Note that this server store allows payments via PayPal, and credit card. All payments made on this store go directly to the Server. All payments made on the store will be in return for a package; if a payment is sent directly from PayPal to Pokegaming, without using Enjin, the PokeGaming team will do their best to identify this and refund your money. Note that there is a no refund policy for the PokeGaming Server; this means that all money sent to the server in exchange for a package will not be refunded to the user at any time for any means, including banning from the server. You agree that all payments are final and not meant to be refunded. If a package is for some reason not delivered to you in game within 24 hours, you agree to contact the server owners via email (firstname.lastname@example.org) before issuing a refund via PayPal. If contacted, the owners will deliver your package as well as compensate for the time the package was not sent.
2. ELIGIBILITY You agree that if you are a minor, you will confirm your purchase of an PokeGaming, package with a parent or legal guardian. If a minor is to purchase a package without the permission of a parent or legal guardian, PokeGaming is not responsible for financial loss on behalf of the parent/legal guardian. Again, refunds will not be given under any circumstances.
3. USE OF OUR SERVICE You agree to the following: Comply with applicable laws, the Terms and good manners; Use the Service only for your personal, non-commercial purposes; Not use any other technologies or initiate other activities that may harm the Service, or the interest or property of the Service users. Not to use any automated systems or means to access, acquire, copy or monitor any part of the service. Be responsible for the consequences related to the package you purchase.
4. ORDER AND PAYMENT TERMS "Order" shall mean the selection of payable Content and/or subscription to Content offered by PokeGaming, and available in the Service and submission of payment method, as well as submitting the order by selecting the "buy", "ok", "I accept" or other similar confirmation of acceptance in the order flow or providing other indication of acceptance terms that are presented to you in the order flow.
It takes a ton of time and money to run the Pokegaming Your donations are key to keeping us running! Donations go towards - Server Parts (CPU's,RAM,SSD's,etc), Server Maintenance, Web Space, Development, and much more! All donations go towards (but not limited to or deemed to) keeping the server and her counterparts, staff and users healthy, alive, happy , up and running, in some form or another.
Donation status is a privilege, not a right. (it is very much a gift from me to those who donate). If you show you are unable to handle your privileges as an Donator player, they can and will be taken away. And if you are caught breaking server Rules, you can still be banned. And it should go without saying that a donation can not be refunded. That's just silly.